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What to include
- Your business name and a safe callback email/phone.
- The affected feature, approximate time, recipient country, and expected result.
- Meta error code, template name, campaign ID, or message ID when available.
- A redacted screenshot that does not expose tokens, secrets, passwords, or customer message content.
Issue categories
Platform and account help
Login, configuration, templates, webhooks, contacts, conversations, broadcasts, reporting, billing, and account access.
Privacy and data requests
Use the dedicated Data Deletion Instructions for access, export, correction, or deletion.
Security reports
Use the subject Security report. Include reproducible details but do not access, alter, or download data that does not belong to you.
Meta account enforcement
We can help diagnose integration errors, but Meta controls business verification, template review, phone quality, messaging limits, payment holds, and policy enforcement. Appeals must use the route shown in WhatsApp Manager or Meta Business Support.
Business details
Viviz Technologies
2/13/3, Sri Sathyam Nagar, Lalgudi, Thalakudi, Tiruchirappalli - 621216, Tamil Nadu, India
Email: online@viviz.in
Phone: +91 93440 64631