You can request access to, export of, correction of, or deletion of personal data associated with Viviz WhatsApp Business. Sending STOP opts you out of WhatsApp messaging; it does not by itself request deletion of historical data.
1. Submit a request
Email online@viviz.in with the subject WhatsApp data request. Include:
- Your full name and WhatsApp phone number, including country code.
- The business name that contacted you, if different from Viviz Technologies.
- Whether you want access, export, correction, restriction, or deletion.
- A description of the relevant interaction and any information needed to locate it.
Do not email passwords, access tokens, full payment-card numbers, government ID numbers, or message content that is not needed to identify the request.
2. Identity and authority checks
We will verify enough information to prevent unauthorized access or deletion. We may ask you to confirm control of the phone number or email, or may refer the request to the customer business that controls the WhatsApp communication. Authorized representatives must provide proof of authority.
3. What deletion covers
After a valid request is approved, deletion may include the active contact profile, conversation and message records, media references, broadcast-recipient history, automation enrollment/state, notes/tags, and consent-event records associated with the contact.
4. Information that may remain
Limited information may be retained where necessary for security, fraud prevention, dispute resolution, accounting, legal obligations, proof that an opt-out was honored, or protected backups. Webhook/security/audit logs may retain limited event information for those purposes. Retained data is restricted from ordinary campaign use and removed or anonymized when the applicable need or retention period ends.
5. Timing and outcome
We will acknowledge the request and provide the expected completion timing based on the request, applicable law, and whether another customer business must respond. We will confirm completion or explain any lawful exception or additional verification needed.
6. Meta or WhatsApp account data
This process covers data controlled through the Viviz platform. To delete information held independently by Meta or WhatsApp, use the privacy and account controls provided by Meta/WhatsApp. Deleting Viviz records does not delete your WhatsApp account.
7. Messaging opt-out
For immediate messaging preference changes, reply STOP MARKETING, STOP UPDATES, or STOP in WhatsApp. You can still make a separate data request using the email process above.